Refund policy

Last Updated: December 22, 2023

At ToneHarbor, customer satisfaction is our top priority. We offer a transparent, hassle-free return and refund process so you can shop for your audio gear, musical equipment, and accessories with complete confidence.

90-Day Return Policy

Customers may request a return within 90 days after receiving their delivery.

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Return Eligibility

To qualify for a standard return:

  • The return must be requested within 90 days after delivery.
  • Products must be new, unused, and in their original condition.
  • Original packaging, cables, manuals, accessories, and included components must be returned.
  • Factory-sealed audio equipment and items must remain unopened for standard returns.
  • Proof of purchase or an order number is required.

Damaged, defective, or incorrectly described merchandise qualifies for full remedies regardless of standard return conditions, in accordance with applicable consumer protection laws.

Return Methods

We offer two convenient return options for eligible items:

1. In-Store Returns

Customers may return eligible products directly to our physical store during business hours.

Store Address:
ToneHarbor
4580 S Fenny Ln
Boise, ID 83709
United States

Business Hours (Mountain Time):

  • Monday & Wednesday: Closed
  • Tuesday & Sunday: 11:00 AM – 3:00 PM
  • Thursday – Saturday: 11:00 AM – 5:00 PM

Please bring the product along with your order confirmation or proof of purchase.

2. Returns by Mail

Customers may also return eligible items by mail. A FREE prepaid return shipping label is provided for eligible returns.

To initiate a return by mail:

  1. Contact contact@ToneHarbor.shop with your order number and request a return.
  2. Follow the return instructions provided by our customer support team.
  3. Securely pack the item with all original accessories, packaging, and components.
  4. Attach the provided prepaid return shipping label to the outside of the box.
  5. Drop off the package at the designated shipping carrier location.

Please contact customer support if your return label is missing or damaged.

Return Shipping Fees & Restocking Fees

All eligible returns are completely FREE.

  • Return Shipping Cost: $0.00 (Prepaid label provided)
  • Restocking Fee: $0.00
  • Return Methods: By mail or in-store
  • Return Label: Provided by support upon request

Full Refund Policy

Customers are eligible for a full refund of the total purchase amount for returned products that meet our return criteria.

We do not deduct restocking fees or return shipping charges from eligible refunds. Because standard shipping is free, customers are not charged outbound standard shipping fees.

Approved refunds are issued directly to the original payment method used at checkout.

Refund Processing Time

  • Once your return is received and inspected at our facility, we will notify you regarding approval.
  • Approved refunds are processed within 7 calendar days after return approval.
  • Depending on your bank, credit card issuer, or financial institution, additional processing time may be required for the funds to reflect in your account.

Damaged, Defective, or Incorrect Orders

If your package arrives damaged during transit, defective, or contains the wrong item, please contact us immediately at contact@ToneHarbor.shop.

Please include:

  1. Your order number
  2. A description of the issue
  3. Clear photos or video showing the damage or defect

Our team will promptly review your request and arrange an appropriate resolution, such as a full replacement, exchange, or complete refund, in compliance with applicable laws.

Exchanges

We accept exchanges for eligible products, subject to stock availability.

You can request an exchange by reaching out to contact@ToneHarbor.shop or visiting our Boise location during store hours. If the item you wish to exchange for is out of stock, we will issue a full refund or offer an appropriate alternative.

Order Cancellations

You may request an order cancellation prior to shipment by contacting customer support.

If your order has already shipped, you may initiate a return upon delivery under the terms of this policy. Approved refunds for canceled orders will be issued to your original payment method.

Contact & Support Information

ToneHarbor
4580 S Fenny Ln
Boise, ID 83709
United States