Contact information

Last Updated: December 22, 2023

Thank you for visiting ToneHarbor.

Our customer service team is here to assist you with any questions regarding product specifications, compatibility, existing orders, shipping updates, cancellations, returns, refunds, or general support.

Business Information

Business Address:
4580 S Fenny Ln
Boise, ID 83709
United States

Business Hours (Mountain Time)

  • Monday: Closed
  • Tuesday: 11:00 AM – 3:00 PM
  • Wednesday: Closed
  • Thursday: 11:00 AM – 5:00 PM
  • Friday: 11:00 AM – 5:00 PM
  • Saturday: 11:00 AM – 5:00 PM
  • Sunday: 11:00 AM – 3:00 PM

Customer Support

For order inquiries, technical assistance, or return requests, please email contact@ToneHarbor.shop.

To help us assist you as quickly as possible, please include your order number and a detailed description of your request in your message.

Shipping Information Summary

We provide FREE standard shipping on all eligible orders within the United States, with no minimum purchase required.

  • Order handling time: 1-2 business days
  • Shipping transit time: 6-7 business days
  • Total estimated delivery time: 7-9 business days

Returns and Refunds Summary

  • Eligible items may be returned within 90 days after delivery.
  • Return shipping is FREE (prepaid shipping label provided upon request), and there is $0.00 in restocking fees.
  • Approved refunds are processed within 7 calendar days after return approval to your original payment method.

Please reach out to customer support before shipping an item back so we can prepare your prepaid return label and instructions.